The following article intends to provide you with some useful tips and things to have in mind before, during and after scoring matches with the e-Scoresheet (ESS) software. The ultimate goal is that the matches' update runs as smoothly as possible.
Before the Match
1. Make sure that your computer meets the minimum requirements for the ESS software to run in your machine. Always use the latest version of ESS available (update the software when prompted) and, in addition to that, we strongly recommend that the device used for ESS scoring is connected to the internet via ethernet cable or, if using wi-fi, that the computer used for scoring be the only concurrent user of the network.
Indoor e-Scoresheet can be downloaded from here.
2. Please make sure that ESS connection is checked before all matches. CEV's rule is that this check needs to be done 1 day before the match, this to verify that the match information and its connection to the server is running as expected. Here's a support article on How to check ES connection before an official match.
3. When first logging in to load an official match, make sure to select the correct federation — CEV Confédération Europeenne de Volleyball — otherwise, you won't be able to log in with your credentials.
4. If, for any reason, you are unable to log in with the account credentials you have been provided, please contact your team representative so that they can help you check those credentials, otherwise, try contacting CEV directly for them to help you look into this. As a measure of last resort, notify our support team by clicking the "Send Report" button in the main menu. See the image below.
5. When sending an error report of any kind, please make sure to include all the relevant information of the issue so that our support team can promptly identify the proper way to investigate and escalate it so as to provide you with a suitable solution as soon as possible. Here's a support article on how to send error reports.
6. If an antivirus error message is displayed by the application when trying to open a match, you will be required to disable the antivirus or to whitelist ESS software. Here's a support article on how to proceed when an antivirus error message is received while opening a match. Once this has been done, make sure to re-install ESS software, you can download the latest version from here.
7. It is of the utmost importance that the option to create a backup file be activated and in use for all your matches. This is a way to prevent any loss of data in the case of an emergency. Make sure to have a USB for this purpose at your disposal and connected to the computer at the time of the match. As per CEV's guidelines, you should arrive to your match with 2 USB devices with a minimum of 256mb storage: one to be used from the beginning and the other one to be used in case of an emergency.
Also, although it is recommended to have two different computers available, a main one and a backup, ready to score the match in case something happens, it is crucial that the same match is not opened at the same time in both computers. The match should only be opened on a 2nd device (the backup computer) if the main computer is having issues during update; when doing this, make sure that ESS is already closed and disconnected in the main computer before opening ESS in the 2nd computer. Bear in mind that if the previous procedure is not taken into account, this is bound to cause the data to be corrupted and will most likely cause synchronization issues that will end up forcing us to reset the whole match.
This should be avoided at all costs, but in case it is necessary at some point, here's a support article on how to reset data or restart the match.
During the Match
8. When already located in the main scoring screen of the match, please make sure that the Live Match tool is enabled. Additionally, Webcast and MSP should be connected, as seen on the image below.
If you encounter issues at the time of enabling the services mentioned above, this will most likely be caused by connectivity problems, so make sure that your computer is properly connected to the internet. If the issue persists, then it's possible that this is related to Firewall, try a different connection or check the computer's Firewall settings in order to manually allow CEV and Genius Sports endpoints. Here's a support article on how to manage Firewall issues in Indoor e-Scoresheet.
Should the issue persist, please generate an error report as explained above in point 5.
9. In cases where a Golden Set has taken place, please be extra careful to start it and finalize it correctly. It has happened before that the golden set is not properly updated and this causes the scoresheet file not to be synced with the CEV database. Here's a support article on how to update Golden Set in indoor ESS.
After the Match
10. If the e-Scoresheet software displays an error message when you're trying to upload the match data, please make sure that there are no issues with your internet connection; if possible, try connecting your computer to a different network and then try to upload the match data once again. In case this doesn't work, please send an error report from ESS where you describe the situation and the steps you have followed so far in trying to solve this on your end. Find below an image of how the system should look after you have properly finished the match and uploaded its data.